The protection of privacy and personal data of our customers and users are very important to us.

1.1 – What is GDPR?

GDPR is the new General Data Protection Regulation that establishes the rules of data protection and that apply to all companies that treat personal data, making them responsible for them.

1.2 – What Personal Data do we treat?

We only treat necessary data for the provision of the service, such as identification data and contacts only for the time needed and for the purpose for which they are processed.

1.3 – When and how do we collect Personal Data?

We collect Personal Data when purchases are made. The collection can be done verbally, in writing or through our website.

1.4 – In what circumstances is there communication of Personal Data processed by OnTravel DMC to other entities, subcontractors or third parties?

The data can be transmitted to subcontractors to be treated in the name and on behalf of the OnTravel DMC, for example, when the company contracted by OnTravel DMC performs a certain service, it can be Car rental, hotels or activities.  In this case, OnTravel DMC takes the necessary steps to ensure that subcontractors respect and protect the Personal Data of our customers. Data may also be transmitted to third parties, for example to Paypal or STRIPE, online payments processors who respect and protect personal data and card data securely. Data can also be transmitted to entities who must be communicated by law, such as the Tax Authority.

1.5 – How does OnTravel DMC protect personal data of customers and users?

OnTravel DMC has implemented adequate, necessary and sufficient organizational measures to protect Personal Data against destruction, loss, alteration, dissemination, unauthorized access or any other form of accidental or illicit treatment.

1.6 – Acceptance and use

By using and booking on our website you agree with the use of your personal data for the purpose described herein.


2.1 – What are cookies?

“Cookies” are small software tags that are stored in your computer in the browser, retaining information related to your preferences, which does not include personal data.

2.2 – What are cookies used for?

Cookies help determine the usefulness, relevance and number of accesses to the website, besides giving users’ a faster and more efficient browsing experience, by reducing the need to repeatedly insert the same information.

2.3 – What type of cookies exists?

There are two groups of cookies that may be used:

a) Permanent cookies – are stored in the devices’ browser (PC, mobile phones and tablets) and are used whenever one visits our website. They are generally used to adjust navigation to the user’s interests, allowing us to offer a more personalized service.

b) Session cookies – are temporary cookies that remain in the browser’s cookies archive until you leave the website. The information obtained by these cookies is used to analyze web navigation patterns, allowing us to identify problems and offer a better browsing experience.

2.4 – What is the purpose of the cookies we use?

a) Essential – Essential cookies enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies;

b) Functional – Functional cookies allow us to remember choices you make during your visit to website – they are necessary to provide features and services specific to individual users;

c) Analytics – Analytics cookies track your online behavior and share data with 3rd party services that help us improve the performance of the website;

d) Marketing – Marketing cookies track your online behavior and share data with 3rd party services that help us improve the relevance of marketing campaigns you receive.

2.5 – How can you manage cookies?

Every browser allows users to accept, refuse or delete cookies. You can configure cookies in the “Options” or “Preferences” menu of your browser.

Please note that disabling cookies may prevent some web services to work correctly, affecting the website’s navigation, partly or completely.

2.6 – Acceptance

By using and booking on our website you agree with the use of cookies for the purpose described herein.